Legal

Booking & Cancellation Policy

Last updated: [EDIT — insert date]

1. Making a booking

Bookings can be made through the platform or at the venue. A booking is confirmed once our staff confirms it. Until confirmation, a booking request does not guarantee a station.

2. Arrival

Please arrive at your scheduled time. If you are running late, let us know and we will hold your station where possible.

3. Cancellation

You may cancel a booking from your account dashboard or by contacting the Venue. [EDIT — insert the cancellation notice window, e.g. "Cancel at least 2 hours before your session to avoid a no-show charge."]

4. Rescheduling

Rescheduling depends on availability. Contact the Venue or use your account dashboard to request a new date or time. [EDIT — insert the rescheduling window.]

5. No-shows

If you do not arrive for a confirmed booking and have not notified us, it may be treated as a no-show. [EDIT — insert the no-show policy, e.g. repeat no-shows may affect future bookings.]

6. Refunds

Refunds for pre-paid sessions are handled at the Venue’s discretion. [EDIT — insert the refund policy, e.g. "Pre-paid sessions cancelled within the notice window are refunded in full; bookings cancelled after the window receive venue credit."]

7. Venue changes

In the event of venue closure, maintenance or unforeseen circumstances, we will notify you and, where applicable, offer a reschedule or refund for affected pre-paid bookings.