Privacy Policy

1. Information we collect

Raven Billiards & Gaming Zone (the "Venue") collects information you provide when creating an account, making a booking, joining a tournament or contacting us. This may include your name, email address, phone number and payment details where applicable.

2. How we use your information

• To confirm and manage your bookings and payments
• To register you for tournaments and manage your participation
• To administer membership accounts and benefits
• To send booking confirmations, reminders and updates
• To respond to your enquiries and provide customer support
• To operate, secure and improve the platform

3. Payments

Payments are processed securely and verified on our systems. We never store full card numbers. Where you choose to pay at the venue, no online payment details are collected.

4. Cookies & analytics

The platform uses essential cookies to keep you signed in and to operate securely. Anonymous usage analytics may be used to understand how visitors use the site. [EDIT — insert details of any third-party analytics tools.]

5. Data sharing

We do not sell your personal information. Data is shared with service providers only as needed to operate the platform (for example payment processing and infrastructure), and only to the extent required.

6. Data security

We apply appropriate technical and organisational measures to protect your data, including secure authentication, encrypted sessions and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the details on our Contact page. [EDIT — insert the Venue owner contact details.]

8. Retention

We retain personal data only as long as necessary to provide services and meet legal or accounting obligations. [EDIT — insert specific retention periods.]

9. Contact

For privacy questions, contact Raven Billiards & Gaming Zone, 3rd Floor, Zaman Park, Shagufta, in front of Mirpur DOHS Gate 01, Dhaka 1216, Bangladesh. [EDIT — insert owner contact email.]